I'm so sorry for your inconvenience.
We are checking that the issue and if it is possible to recover your password, I will answer that.
I'm sorry I could't answer quickly.
[ Original Message ]
Dear Keyco team and community,
Can you please help me with the Keyco Air device (Model KK001WH00W/ESM)?
We just moved to another apartment and I need to activate it again via "KEYCO Air" mobile app. I am adding it as the new device, but struggling with the "Password (KEYCO Number)" field. Please find the screenshot below.
Please advise me how I can get/recover this password?
Thank you in advance,